How do I know who is authorized to do the work?

The City of Lafayette has contracted with Utility Metering Solutions (UMS) to conduct this service. All UMS installers will have an ID badge indicating their name and their employment with UMS, and will be wearing bright yellow t-shirts/jackets/vests with “UTILITY METERING SOLUTIONS” or “UMS” on the back. Installers will travel in vehicles that have a large “UMS” magnet on the side. All UMS installers have successfully completed a comprehensive criminal background check.

UMS Truck Magnet

UMS smart water meter project personnel

Outside Meter GIS Tech

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1. Why is my water meter being replaced?
2. Does this mean my bill will be increasing?
3. When will this work be performed?
4. How will this affect my service?
5. How long will it take?
6. How do I know who is authorized to do the work?
7. Do I have to be present for the installation if the meter is outside my home?
8. I’m on vacation or not available that day. Whom do I call?
9. Why was I not able to turn on my water after the meter was installed?
10. Is there any special care or maintenance that I need to do to my new meter?
11. Will wireless technology affect my health or privacy?
12. I still have questions, where can I get additional information?
13. Can I opt out of a Smart Meter upgrade?
14. Will there be a charge to me for this upgrade?